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SilverScript Customer Care

Contact SilverScript Customer Care if you have any questions about:

  • Medicare Part D
  • SilverScript
  • The drugs on the SilverScript  formulary
  • The drugs covered through the additional coverage provided by the World Bank Group
  • Network pharmacies where you live or where you are traveling
  • Information you have received from the plan

SilverScript Customer Care

TTY users should call 711. 
Representatives are available 24 hours a day, 7 days a week.

World Bank Group HR Operations

Contact World Bank Group HR Operations if you need to update your information or have questions about:

  • Eligibility
  • Enrollment
  • Premium
  • How your benefits are affected if you opt out of or are disenrolled from SilverScript

World Bank Group HR Operations

Email: – include “EGWP” in the subject line

Representatives are available

  • Sunday 11:30 p.m. Eastern time through Friday 7:00 p.m. Eastern time, and
  • Saturday 11:30 p.m. Eastern time to Sunday 1:00 p.m. Eastern time.

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  • Have Questions? 1-866-785-5709
  • Call us toll-free, 24 hours a day, 7 days a week. TTY users call 711
    Contact Us