SilverScript Customer Care
Contact SilverScript Customer Care if you have any questions about:
- Medicare Part D
- SilverScript
- The drugs on the SilverScript formulary
- The drugs covered through the additional coverage provided by the World Bank Group
- Network pharmacies where you live or where you are traveling
- Information you have received from the plan
SilverScript Customer Care
1‑866‑785‑5709
TTY users should call 711.
Representatives are available 24 hours a day, 7 days a week.
World Bank Group HR Operations
Contact World Bank Group HR Operations if you need to update your information or have questions about:
- Eligibility
- Enrollment
- Premium
- How your benefits are affected if you opt out of or are disenrolled from SilverScript
World Bank Group HR Operations
1‑202‑473‑2222
Email: hroperations@worldbank.org – include “EGWP” in the subject line
Representatives are available
- Sunday 11:30 p.m. Eastern time through Friday 7:00 p.m. Eastern time, and
- Saturday 11:30 p.m. Eastern time to Sunday 1:00 p.m. Eastern time.
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